Knowledgebase

Rules for providing services

The provision of the full range of services by Rivne Telecom LLC is based on the following terms and conditions. These rules are mandatory for all Subscribers of the hosting provider Rivne Telecom LLC .   

General terminology

Company Rivne Telecom LLC - then - Artist.  

The customer of Rivne Telecom LLC services is hereinafter referred to as the Subscriber.  

Virtual hosting - a list of services provided by the Contractor under the name Minimum, Standard, Premium.

Virtual server - a list of services provided by the Contractor under the name "VPS / VDS" and providing the Subscriber with a virtual dedicated server with an external static IP address.

Dedicated server - a list of services provided by the Contractor under the name "Servers", "Dedicated physical server" and provide the Subscriber with a dedicated physical server with an external static IP address and physical location at the technical facilities of the Contractor.

Software is software of any kind that includes website scripts.

1. Duties of the Contractor:

1.1. Provide the Subscriber with services that correspond to the tariff plan selected by the Subscriber.

1.2. Register a Subscriber by creating an opportunity to register a personal account in the Personal Account.

1.3. Provide services in accordance with the characteristics described on the official website of the Contractor.

1.4. Store confidential information of the Subscriber received from him during registration, as well as the content of private e-mails, except as provided by applicable law of Ukraine.

1.5. Provide basic and technical support to the Subscriber related to the work of the ordered services, including:

1.5.1. Consulting assistance on registration, transfer for service to the Contractor, renewal and configuration of domain names registered with the Contractor;

1.5.2. Consulting assistance in carrying out orders and extending the validity of the entire list of services of the Contractor;

1.5.3. Consultations on technical characteristics and properties of the Contractor's services;

1.5.4. Consultations on placement and launch of the Subscriber's web resources on the ordered services of the Contractor;

1.5.5. Assistance in installation and, at the Subscriber's request, self-installation of SSL certificates ordered from the Contractor within the Virtual Hosting, Virtual Servers or Dedicated Physical Servers ordered from the Contractor. The installation involves the integration of the SSL certificate of the site in the control panel of the hosting or virtual server, but does not provide a possible modification of the source code of scripts and site files for its correct operation via HTTPS;

1.5.6. Free and complete replacement of failed hardware components, Dedicated physical server services;

The basic and technical support of the Subscribers does not include:

1.5.7. Development of a website and other software for the Subscriber;

1.5.8. Correction and modification of the source code of the Subscriber's websites and software;

1.5.9. Modification of elements of graphics and design of the Subscriber's resources;

1.5.10. Carrying out measures aimed at improving the position of the Subscriber's website in the results of search engines on the Internet;

1.5.11. Free treatment and cleaning of the Subscriber's resources from viruses or other malicious code;

1.5.12. Installation / configuration and removal of non-standard software on the Subscriber's services;

1.5.13. Administration and modification of the content of the Subscriber's web resources;

5/1/14 Restoration of the Virtual and Dedicated servers of the Subscriber after damage to the software caused by the actions of the Subscriber;

1.5.15. Software updates of the Subscriber's websites and tracking the existence of new updates.

2. Responsibilities of the Subscriber

2.1. Pay for the Contractor's services in a timely manner in accordance with the selected tariff plan.

2.2. The Subscriber undertakes to read the information on the terms of service and the Rules of providing services on the official website of the Contractor at Commfort Hosting . 

2.3. Do not violate these Terms of Service.

3. Rules of registration and transfer of domain names

3.1. The Contractor provides the Subscriber with the opportunity to register, renew and transfer domains both for the benefit of the Contractor and for the benefit of third parties.

3.2. All transactions with domains, including payment, are carried out using an automated personal account system.

3.3. Refunds for any paid transaction with domain names are not possible, as such a procedure is not provided by the current rules of domain name registers and the Contractor will not be able to refund their funds for a paid transaction in the domain name register.

3.4. Domain name registration involves the provision of personal information about the potential owner of the rights to the domain name. In this case, the data identifying the user is open and can be published in public sources, which includes the WHOIS database.

3.5. Transfer of rights to a domain name, transfer of a domain name for service to another Registrar is carried out by an official letter from the Subscriber. If the domain name is registered to a legal entity, a letter on the form of the organization, with the seal of the organization and the signature of the head is required for the transfer of rights / transfer. If the domain name is registered to an individual, copies of the first and second pages of the passport certifying the Subscriber's signature shall be provided together with the application for the transfer of rights / transfer. In case of termination of the Subscribers' service, the Contractor guarantees the transfer of domain names to another Registrar with the preservation of user information and ownership of each domain name.

3.6. The Subscriber agrees that the Contractor may refuse the right to perform any paid transaction with a domain name, as well as refuse the right to perform the transfer of a domain name for service to a third-party domain name registrar, the right to change the domain name in cases where the Contractor's services were not paid in full or in part or in a situation where the Subscriber's balance in the personal account is negative. The Subscriber understands that the debt for payment of the Contractor's services may be a consequence of late payment or non-payment of other services and services of the Contractor and agrees that this fact may be blocking the performance of the above operations with the domain name.

3.7. All information provided by the Subscriber to the Contractor for the purpose of delegation of a domain name must be complete, true and accurate.

3.8. The Subscriber must immediately notify the Contractor of any misrepresentation of the information mentioned in paragraph 3.6, in order to maintain its completeness, truthfulness and accuracy throughout the term of delegation of the domain name.

3.9. The Subscriber accepts and agrees that in case the Contractor discovers incorrect or untrue information provided during registration or change of contact information of the domain, the Contractor has the right to suspend the delegation of the domain until the correct information is provided by the Subscriber.

3.10. The Subscriber understands that he knows and understands the purpose of collecting, storing and publishing information provided by him to the Contractor and necessary to provide the domain name delegation process, as well as that he knows and agrees that the current status of such information will be publicly available. in real time through WHOIS or other similar service.

3.11. The Subscriber has read and agrees with the Regulations of public domains, which are published at: https://commfort.rv.ua/reglament 

3.12. The Subscriber has read and agrees with the Regulations on the peculiarities of registration of private third-level domain names in the domains kyiv.ua and kiev.ua, which is published at: https://commfort.rv.ua/kievua 

3.13. The Subscriber has read and agrees with the Regulations on the peculiarities of registration of private second-level domain names in the .UA domain, which is published at the following address: https://commfort.rv.ua/ua 

3.14. The subscriber has read and agrees with the Unified policy for resolving disputes over domain names in the .UA domain, published at: https://commfort.rv.ua/ua-drp 

3.15. The obligatory condition for registration of the 2nd level domain in the .UA domain zone is that the Subscriber has a certificate for the trademark of the same name with the desired domain. It is impossible to register a domain without this document. Applications for registration of domains in the .UA domain zone are processed by the Registry Operator manually only on working days. The minimum term for consideration of an application for registration of a .UA domain name is 3 working days. An important feature of this domain zone is the fact that the owner of the domain name in the top-level zone .UA is the owner of the trademark, which must be specified by the Subscriber when forming an application for domain registration. The entity specified by the Subscriber during registration in the form of a domain contact will not be the owner of the domain in the .UA top-level zone.

3.16. The Subscriber has read and agrees with the Regulations of the public Internet service WHOIS https://commfort.rv.ua/services 

3.17. The Subscriber has read and agrees with the Procedure for maintaining a domain name in case it is not serviced by the registrar, published at: https://commfort.rv.ua/services 

3.18. The Subscriber is informed that in case of untimely renewal of the domain name, the term of possible unauthorized renewal of the domain name "AutoRenewGracePeriod" may be reduced by the Registrar to 20 days from the date of expiration of the domain.

3.19. The Subscriber understands that in the absence of renewal of the domain name within 20 days from the date of expiration, the domain will go to the status "RedemptionPeriod" and the cost of its renewal in this status will be 5-100 times more expensive. The exact cost of the domain renewal will depend on the regulations of the domain zone administration of the expired domain name.

3.20. The Subscriber is informed that in some domain zones (for example: .EU, .PL, .CZ) the status "AutoRenewGracePeriod" is missing and the domain is given the status "RedemptionPeriod" immediately after the expiration of the domain name delegation in the absence of timely service renewal.

3.21. The Subscriber understands that in case of registration of an international domain name included in the list of reserved domain names of the domain zone owner or a domain name included in the list of premium domains, the registration price will differ from the standard one indicated on the Contractor's website. Any promotional discount or special price offer on the Contractor's website may not apply to premium domains and may only be used for standard domain names that are not included in the premium list.

3.22. Applications for registration and transfer of domain names are processed by the Contractor in the order of their receipt. These Rules do not set a "period of simultaneity": the first application for any domain in the queue - is satisfied, all other applications for the same domain - are rejected.

3.23. The subscriber can become the owner of a domain name in the .DE zone as both an individual and a legal entity. In this case, every non-resident or foreign company that registers domain names in the .DE zone must have a so-called "administrative contact" in Germany. That is, his authorized representative, who is a resident of the country and is ready to provide his postal address to exchange the necessary documentation. If the Subscriber does not provide all the necessary technical data within 4 weeks after the domain registration in the .DE zone, the delegation of the domain name in the .DE zone will be canceled. The subscriber or his "administrative contact" must have a real address located in Germany. In this case, the subscriber's mailbox cannot act as a subscriber's contact address or administrative contact.

3.24. To register a domain in the .RU, .РФ, .SU zones, the Subscriber, among other general data, is obliged to indicate the series and number of his passport, by whom and when it was issued, as well as the date of his birth. All data must be reliable.

3.25. When delegating a domain name Subscriber in the .EU zone, the administrative contact should be a natural or legal person who is a resident of the European Union with the appropriate address of registration or state registration.

3.26. Domain name registration by the Contractor in some domain zones, where registration is associated with manual verification or data processing by the Domain Zone Administrator, may be performed up to 10 working days from the date of payment of the domain registration application by the Subscriber.

3.27. The Subscriber agrees that neither the Contractor, nor the Administrator, nor the Registry Operator shall be liable for the consequences of the use or illegal use of domain names by the Subscriber, including to third parties, as well as in violation of the rights of third parties by the Subscriber.

3.28. The Subscriber confirms that when using the " Privacy Protection " service, his personal data, as well as the data of the domain name owner, can and will be provided to the competent authorities in the event of a request from the latter. In the event that the use of a domain name is associated with a possible violation of applicable law, the Contractor reserves the right to refuse or early refusal to provide a service of hiding the data of the domain name owner in the results of WHOIS requests.

3.29. The Subscriber is informed and understands that when registering a new domain name in international domain zones or changing contact information in existing international domain names, a special e-mail with a verification link may be sent to the contact e-mail address specified in the domain contact's administrative contact properties. . Going to the specified link confirms that the e-mail address specified by the Subscriber in the contact properties of the domain name is correct and working. If such an e-mail is ignored within 14 days, the domain name may be temporarily blocked until the Subscriber confirms the contact e-mail address.

3.30. The Subscriber agrees that any promotional discount or special price offer on the Contractor's website regarding domain names applies only to the registration of new domains. Transfer and domain name renewal operations are paid by the Subscriber according to the standard non-promotional value, unless otherwise specified in the terms of the current promotion.

4. Rules of using Virtual Hosting

4.1. It is forbidden to send spam and other types of mass mailings (scripts designed to send messages on forums, chats, e-mail, etc.), to support hacking, cracking and other illegal actions on the Internet. In case of detection of mass mailings using site scripts, SSH connections or mailboxes of virtual hosting, the Contractor reserves the right to block the ability to send e-mail, as well as complete or partial suspension of the ordered service.

4.2. It is forbidden to place on the sites any materials that contradict the laws of Ukraine or materials that infringe the copyrights of third parties (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic hatred, etc.).

4.3. In cases of placement of pornographic materials or 'erotica' - as it is impossible to define a clear boundary between them - such situation is resolved at the discretion of the Contractor.

4.4. It is strictly forbidden to place various php-gateways, anonymizer scripts, gate and proxy on the Virtual Hosting.

4.5. It is forbidden to use scripts that download files from file sharers.

4.6. Installation of IRC servers, IRC bots, various network scanners is prohibited.

4.7. Within the framework of any tariff plan of Virtual Hosting it is forbidden to place:

4.7.1. Control panels for third-party software or servers;

4.7.2. Game server statistics systems;

4.7.3. Websites directly or indirectly related to game topics;

4.7.4. Torrent trackers;

4.7.5. Websites that sell private accounts (in gaming resources, third-party software, payment systems, e-mail systems, etc.);

4.7.6. Hyip project websites, financial pyramid websites or financial pyramid websites;

4.7.7. Applications and websites used in external servers or sites (social networks, api to provide any functionality);

4.7.8. Websites that distribute, promote or describe the production of any narcotic substances or smoking mixtures;

4.7.9. Hacker-targeted web resources;

4.7.10. Phishing resources;

4.7.11. Web resources of political movements and parties, websites directly or indirectly related to politics;

4.7.12. Websites dedicated to the topic of cardsharing or providing this service;

7/4/13 File sharing resources (file sharing, photo hosting, etc.);

7/4/14 Websites are directly or indirectly linked to the sale of any drugs that require a license without a license;

7/4/15 Lottery and gambling websites;

7/4/16 Currency exchange sites (both real and electronic);

7/4/17 Software and scripts for downloading information from third-party resources and sites.

7/4/18 Websites directly or indirectly linked to terrorist organizations that are officially recognized by such national or international law, as well as websites related to anti-government activities.

7/4/19 Web resources are directly or indirectly related to the topic of suicide propaganda.

4.8. It is forbidden to place computer viruses of any type on your disk space. If viruses or malicious scripts are detected in the user's account, the Contractor notifies the Subscriber that viruses or other malicious software have been found on his hosting account and informs about the need to clean the account from this malicious content. If the Subscriber ignores messages of this nature and there is no response from the Subscriber within 24 hours after sending the notification, the Contractor reserves the right to completely or partially block the Subscriber's Virtual Hosting account in order to prevent malicious software from running and operating on the Virtual Hosting. In this case, partial or complete blocking can be removed by the Contractor as soon as the Subscriber wishes to remove viruses or other malicious software on his hosting account.

4.9. Sites hosted within Virtual Hosting must use the computing resources of the hosting servers in accordance with the following requirements:

4.9.1. The Subscriber must not exceed the maximum allowable load on the CPU of the hosting server, which is in the maximum tariff plans of Virtual Hosting - 10%

4.9.2. Subscriber's website scripts should not execute single SQL queries to MySQL and PostgreSQL databases that run for more than 16 seconds. To optimize query execution time, we recommend using database table indexes and SQL query code optimization

4.9.3. The subscriber should not set the CRON scheduler task to run more than once every 5 minutes

4.9.4. The subscriber must not use external disconnection to MySQL or PostgreSQL databases except for maintenance and administration of databases

4.9.5. Processes cannot be started using SSH or CRON tasks that run longer than 10 minutes.

4.9.6. As part of Virtual Hosting, the Subscriber must not run its own processes that open sockets in LISTEN mode, or processes that act as server services and do not involve shutdown.

4.9.7. Personal tasks of backing up data of hosting accounts should not be performed more than once a day.

Hosting accounts that violate the above requirements for the use of Virtual Hosting resources may be blocked if the situation with the Subscriber is not resolved in the direction of improvement. The solution may be to change the tariff plan to a more productive one or to remove / optimize scripts that cause a heavy load.

4.10. When ordering Virtual Hosting within the free test period, in the absence of actual work with hosting by the Subscriber, the Contractor reserves the right to suspend the provision of such service.

4.11. Hosting accounts, which regularly create, move or delete thousands of files, which significantly reduces the overall performance of the disk subsystem on Virtual Hosting, may be completely or partially blocked by the Contractor.

4.12. Within any tariff plan of Virtual Hosting, the Contractor shall form regular backup copies of the Subscriber's hosting account data, if the total number of hosting account files does not exceed 200,000. These backups are not available for deletion by the Subscriber and are not included in the disk space quota selected by the Subscriber. Virtual hosting, which guarantees the possibility of recovering the Subscriber's data even in case of deletion of the hosting account or loss of any data in the process of work. Backup copies of the Subscriber's hosting account data are stored on the Contractor's servers within 30 days from the moment of stopping the hosting service and allow to restore the Subscriber's sites in case of late payment by the Subscriber of Virtual Hosting services.

4.13. All Virtual Hosting tariffs, which include Premium and Reselling Hosting services, prohibit the storage of more than 500,000 files. All files of the Subscriber's hosting account are taken into account, including temporary files, files of sites, magazines, logs, sessions and e-mail. In case of exceeding the maximum number of files, the Contractor undertakes to inform the Subscriber about this fact, and the Subscriber undertakes to reduce the number of files to the allowed limit within 24 hours or transfer their resources to VPS / VDS or Dedicated Physical Server. If the Subscriber ignores the information about exceeding the maximum number of files stored on the hosting account, the Contractor reserves the right to disable the hosting service until the incident is resolved.

4.14. Subscribers of a separate Reselling Hosting service understand that the Contractor does not provide direct technical, financial or administrative support to the Subscriber's clients. All questions of the Subscriber's clients, which he cannot solve on his own, can be addressed to the Contractor's technical support service only by contacting from the contact e-mail address or by contacting the Subscriber's personal account. Subscribers of the Reseling Hosting service are aware that they are fully responsible for compliance with these Terms of Service, as well as for the actions and placement of their customers' data.

4.15. The Subscriber is informed and agrees that in case of significant excess of the parameters of the chosen tariff plan of virtual hosting, the Contractor reserves the right to independently increase the tariff plan of the subscriber hosting service to the minimum tariff from the tariff group selected by the Subscriber. which parameter of the hosting service. The change of the tariff plan initiated by the Contractor is performed simultaneously with the recalculation of the validity period of the hosting service ordered by the Subscriber in proportion to the new established tariff.

4.16. If the validity of the virtual hosting service has not been extended in time, the service itself suspends its validity. The Contractor shall delete the hosting service if the latter is not renewed by the Subscriber within 20 days from the moment of shutdown. After that, the Contractor may, for some time at its own discretion, keep backup copies of the Subscriber's hosting service, but after a certain period of time, the Contractor shall perform complete backup deletion. To restore the hosting service by the Subscriber from the not yet deleted backup copy, the Subscriber must have the ordered and paid for at least 1 year hosting service in the tariff plan similar to the previously stopped or deleted service, as well as contact the Contractor's support service with a request to restore the deleted hosting service. backup.

5. Rules for using VPS / VDS Virtual Servers and Dedicated Physical Servers

5.1. It is forbidden to use servers to send e-mail spam and other types of mass mailings (software designed to send messages on forums, chats, e-mail, etc.), to support hacking, cracking and other illegal activities on the Internet. In case of detection of mass spam, the Contractor reserves the right to block the possibility of sending e-mail for the Subscriber's service.

5.2. It is forbidden to place on the servers any materials that contradict the laws of Ukraine or materials that violate the copyrights of third parties (pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic hatred, etc.).

5.3. In cases of posting pornographic material or 'erotica' - as it is impossible to define a clear boundary between them - such a situation is decided at the discretion of the Administration.

5.4. The subscriber is prohibited from placing computer viruses of any type or malicious software on the disk space of the leased server.

5.5. The Subscriber understands and agrees that within the Virtual Dedicated Server VPS / VDS service he is not available and is not allowed to use individual SWAP partitions, as the use of the latter leads to a significant reduction in disk server subsystems and further degradation of virtual servers in general.

5.6. The Subscriber understands and agrees that when backing up or creating snapshots of Virtual Servers, the latter are disabled for